My journey began with managing several short-term rental properties, where I quickly realized that the key to maintaining customer satisfaction and boosting review ratings lies in the performance and motivation of employees.

In the early days, I made some common mistakes. My team was often informed of customer issues, but our follow-up was inconsistent. We had no structured process, no engagement, and no motivation to turn feedback into actionable improvements. This lack of structure and motivation among the team led to missed opportunities to enhance customer experiences and, consequently, to improve our review ratings.

It became clear that this approach was not only inefficient but also harmful to our business. Research shows that 89% of consumers are influenced by how companies handle feedback, and motivated employees are critical to delivering the level of service that leads to higher customer satisfaction and better reviews.

This realization drove me to focus on employee engagement and rewards. By creating a system that recognizes and incentivizes employees for their contributions, I saw a direct improvement in their performance, which was reflected in our customer review ratings. When employees are motivated and feel appreciated, they go the extra mile to provide exceptional service, which customers notice and appreciate in their reviews.

This experience led to the creation of ReviewElf—a solution designed not only to manage customer interactions but to actively engage and reward employees. We’ve gamified the process, integrating challenges and rewards that motivate your team to turn customer insights into meaningful actions. This approach has proven to significantly boost customer review ratings by fostering a culture of accountability and excellence within the team.

Mehmet Dilek, CEO and Founder